How services are delivered.
A delivery policy tailored to consulting, project management and technical assistance services.
1. Nature of services
Services are professional B2B services. They do not involve shipment of physical products.
2. Delivery channels
Services may be delivered through remote or in-person meetings by agreement, professional communications, digital documents, reports, project management tools and electronic deliverables.
3. Timelines
Indicative timelines are shown on the offers. The applicable schedule is confirmed before work begins and depends on the availability of required information, approvals and access.
4. Validation
Where the scope requires client approval, it is provided according to the agreed process. Out-of-scope change requests may result in an adjustment to the schedule and price.
5. Access and cooperation
The client must provide the required access, information and contacts. Delays in providing these items may affect the schedule.