Refund and cancellation policy

Cancellation, postponement and refund terms are defined in the applicable written proposal or service agreement for each project.

Production commitments

Where work has started or third-party production costs have been committed, amounts may be non-refundable to the extent permitted by the applicable agreement and law.

Postponements

Postponement requests are handled according to production availability and the agreed project terms.

Final deliverables

Final deliverables are released according to the agreed payment milestones and usage terms.